# SearchSure Privacy Policy


Last updated: 2026-11-10

SearchSure ("the App") is provided by Deplonic, a brand of 주식회사 위어스 ("we", "us"), 20 Daehwa 10-gil, Daejeon 12350, Republic of Korea. It improves the search box of Shopify stores that install it. This policy explains what data the App processes when a merchant installs it.

## Information we collect
| Data | Source | Purpose |
|---|---|---|
| Store domain, Shopify access token (encrypted) | Shopify, at install | Operate the App for that store |
| Product data: title, handle, vendor, product type, tags, SKU, barcode, price, image URL, status | Shopify Admin API | Build the store's search index |
| Search terms typed by shoppers, number of results, clicked product handle, time | The storefront search box | Show results and search analytics to the merchant; suggest synonyms |
| Synonym groups and plan status | The merchant | App settings and billing |

We do not collect shopper names, email addresses, phone numbers, IP addresses, customer IDs or order data. Email addresses and phone numbers that a shopper types into the search box are masked before a search term is stored. Cloudflare and Fly.io handle the IP address of each request only to deliver it and to protect the service; we do not store it, and error reports sent to Sentry do not include it.

## How we use it
Only to provide the App to the merchant: searching, analytics, and AI synonym suggestions. We do not sell data and do not use it for advertising.

AI synonym suggestions send search terms that returned no results, together with a sample of product titles, types and tags, to Anthropic's Claude API. No shopper identifiers are included.

## Retention
- Search terms and clicks: deleted after 31 days.
- All data of a store: deleted when Shopify sends the `shop/redact` request, 48 hours after the merchant uninstalls the App.

## Sub-processors
| Provider | Purpose | Location |
|---|---|---|
| Fly.io | App hosting | United States |
| Neon | Database | United States |
| Fly.io | Search index (self-hosted Meilisearch) | United States |
| Anthropic | AI synonym suggestions | United States |
| Cloudflare | DNS and network protection | Global |
| Sentry | Error tracking | United States |

## Your rights
Merchants can request access to, correction of or deletion of their data at [email protected]. Shoppers should contact the store; we process requests that Shopify forwards to us (`customers/data_request`, `customers/redact`) within 30 days. Because the App does not store shopper identifiers, these requests usually find no data.

## Contact
Deplonic (주식회사 위어스), [email protected]